After you have submitted a support ticket to Dornsife Technology Services (DTS), you may want to check the status of that support ticket. You can check the status of a DTS support ticket in the following ways.
Customer Support Portal
You can check the status of a DTS ticket 24 hours a day in the Customer Support Portal. To check the status of a ticket in the Customer Support Portal, complete the following steps.
- Open your favorite browser and navigate to the Customer Support Portal.
- After logging into the Customer Support Portal, select MY TICKETS, located in the middle of the screen. The Open or Pending Tickets page displays.
- The Open or Pending Tickets page displays a listing of all the open or pending tickets you have open with DTS. Click on the name of a ticket to view the details of tickets and any status update notes that may have been added.
You can email the ticketing system anytime after your ticket has been created to request a status update. To ensure that your question is reflected in the appropriate ticket, please include the ticket number you are inquiring about, contained within brackets and preceded by a # symbol. Example: [#SR-70293]
Type your question or comment in the body of the email and it will be recorded in your ticket.
You can check the status of your DTS support ticket by calling 213-740-2775 during business hours, which are Monday through Friday, 9:00Am to 5:00PM. Please note that holidays may affect these hours.
Repeat any of these methods, as needed, to check the status of your DTS support ticket(s).