Dornsife Technology Services (DTS) offers a wide range of services to its customers. From computer repair to office relocation assistance, DTS can aid you with a variety of technology-related items. DTS utilizes a ticketing system to help us, and you, track issues and record historical information about your requests for help.
This document explains how to request assistance from DTS.
Submitting a Ticket to DTS
Use one of the following methods to submit a ticket to DTS.
Customer Support Portal
DTS maintains a Customer Support Portal. The DTS Customer Support Portal provides a wide range of features, from self assistance articles to requesting a new Dornsife Account. The Service Catalog within the DTS Customer Support Portal contains a listing of the different services and items you can request from DTS.
To access the Service Catalog, navigate to the Customer Support Portal and then select Request a Service, located in the center of the screen.
After selecting Request a Service, the Service Catalog displays.
The Service Catalog is organized by categories, located on the left side of the screen. Selecting a category will display related items in the center of the screen. Select the appropriate item and complete the form to submit your request to DTS.
If you are looking for an item you cannot find, or you want to report a broken or malfunctioning item, select the SUBMIT A TICKET option, located at the top of the screen. The Submit a Ticket page displays.
Complete all the fields on the Submit a Ticket page. As your enter the Subject and Descriptions of your problem, the Customer Support Portal will suggest self help articles that may help you resolve your issue. Please review any article that seems to be related to the issue you are having. If the article does not resolve your issue, please continue completing the Submit a Ticket form and a DTS team member will be in touch with your shortly.
You can submit a ticket by emailing firstname.lastname@example.org. When submitting a ticket to DTS, via email or the Customer Support Portal, please provide as much information as possible. Examples of the information to include would be:
- A detailed description of the problem or issue. Please be as specific as possible.
- The make, model, computer name, serial number, of the device experiencing the issue.
- Pictures of any error messages being displayed. If pictures cannot be provided, please provide the text of the error message.
You will receive an automated email from our ticketing system, which will include the ticket number, after you send the email. You can use this number to follow up on your ticket, if needed, via telephone or the customer support portal (you can select MY TICKETS to view the status of any open tickets you have with DTS).
If you are unable to access email or the customer support portal, please call DTS at 213-740-2775.